FAQ

  • What payment methods do you accept?
  • Where is my refund?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • How do I wash and take care of Lemon Limon products?

Payment

  • What payment methods do you accept?
  • Where is my refund?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship Worldwide. We offer free shipping within USA and Canada to orders above $200. Once your order ships, you will receive an email with a link to track your order. If you have any additional questions about your Lemon Limon order or would like to request an order cancellation, please contact us directly at sales@lemonvelimon.com

 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can see different shipping options at the end of your checkout after filling your address. If your order value is more than $200, we provide free shipping within the U.S. and Canada

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?

Can I return or exchange an item?

You can absolutely return or exchange your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

Please contact our customer service team via sales@lemonvelimon.com Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@lemonvelimon.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Product Care

  • How do I wash and take care of Lemon Limon products?

How do I wash and take care of Lemon Limon products?

Here are some recommendations on how to take care of your Lemon Limon products for them to last longer and be in perfect shape.
Light colored fabrics are sensitive to darker dyes and can absorb them and look faded. We recommend washing in cold water and to keep our light colored items separate from your dark colored items for both washing and drying. 
Use cold water and mild detergent when washing, pick the delicate cycle on your washing machine or hand wash and wash inside out to keep the material and embroidery details safe. 
For drying, pick the delicate cycle on your drying machine and dry inside out or hang to dry. We recommend adding fabric softener to keep your items soft. Iron low. Do not bleach